Michael Cross, IT Manager
These nifty gadgets are being sold by wireless providers like hotcakes and have become much more than simply a mobile phone. With the ability to e-mail, access the internet and download applications, these devices have become miniature computers that we carry around in our pockets everyday. Just like computers, these devices can develop hiccups. So here are a few tips to help make your smartphoning days a little easier.
REBOOT IT!!! – “Have you tried restarting it?” Ever hear that before? But how do you restart your cell phone? The best way to “reboot” your phone is to turn the phone off, remove the battery for about 60 seconds, put the battery back in and turn the phone back on again. You could find that your problem is solved without having to call anyone.
Still having a problem? Keep reading.
Mobile E-mail – A quick solution for problems with mobile e-mail is to delete the e-mail account from your phone and re-add it. BUT FIRST…Do yourself a favor and write down the original settings. If you forget, check online for your e-mail provider’s setup instructions. Corporate users contact your IT department.
*Note: Every phone is different so refer to your phone’s manual to find the settings screen.
Did you install anything recently? – Managing an IT department has taught me to diagnose problems by looking for contributing factors. If you have installed/updated an application recently try uninstalling that application. If the phone starts acting normal again, reinstall the application. Did the problem recur? If so, contact the vendor that developed the application as it might be a problem with the version.
Still can’t figure it out? Call your wireless provider or start hunting on the internet.
P.S. I want a smartphone, what should I get? – A good question, but not one easily answered. Ask yourself a few questions before splurging on a smartphone and likely the required data plan:
1. What will you use the phone for? Will you use e-mail, internet or applications? A standard data plan could cost you around $500 additional dollars a year depending on your provider. Is it worth the cost?
2. Try it out at a store. Can you read the screen? Is it easy for you to type on? Do you like a touchscreen? Does it fit comfortably in your pocket?
Don’t be afraid to ask questions, you just might get answers.
